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Privacy Policy

Last Updated – 23 January 2026

At YoursCarr, safeguarding your trust is fundamental to everything we do. We are deeply committed to protecting your privacy and ensuring transparency in how your information is handled. This Privacy Policy describes how Trailwheels Rental Private Limited (“YoursCarr”, “we”, “our”, or “us”) collects, uses, discloses, stores, and protects personal data when you access or use our website www.yourscarr.com, mobile applications, services, or any other digital interfaces (collectively, the “Platform”), whether as a Host, Guest, or Visitor.

We recognize the importance of secure transactions and responsible data practices. Whether you are simply browsing, booking a vehicle, or listing one on the Platform, we want you to remain confident about how your personal data is collected and used.

This Privacy Policy explains:

  • The categories of personal data we collect and the reasons for such collection
  • The manner in which your data is stored, processed, and shared
  • Your rights and choices relating to your personal data
  • How you can contact us for questions, complaints, or clarifications

By accessing or using the Platform, submitting your information, or availing any service offered by YoursCarr, you expressly agree to this Privacy Policy, together with our Terms and Conditions and other policies published on the Platform. Our services are currently offered only within India, and your personal data is processed and stored in India at our registered office located at:

Ghori Bachera, Ghori, Gautam Buddha Nagar, Dadri, Uttar Pradesh, India, 201310.

1. Collection and Use of Personal Data

To operate a safe, efficient, and trustworthy Host–Guest ecosystem, YoursCarr collects and processes different categories of personal data from individuals who access or interact with our Platform, services, or vehicles (“you”, “your”, or “user”). Such data is collected strictly in compliance with applicable laws, including the Digital Personal Data Protection Act, 2023, and is used only for lawful and legitimate purposes, as detailed below.

a. Information Provided Directly by You

We collect personally identifiable information that you voluntarily provide when you create an account, make or accept a booking, list a vehicle, update your profile, interact with customer support, participate in referral or reward programs, or otherwise engage with the Platform. This includes:

  • Identity and Contact Details: Full name, mobile number, email address, photograph, gender, date of birth, and postal address.
  • Government Identification and KYC Information: Aadhaar, driving licence, or other government-approved identity or address proof.
  • Vehicle-Related Information (Hosts only):
    1. Mandatory: Registration Certificate (RC) and valid comprehensive insurance.
    2. As applicable: Pollution Under Control (PUC) certificate and required permits.
  • Financial and Payment Details: PAN, bank account information, UPI or card details (as applicable), cancelled cheque, and transaction records.
  • Professional or Business Information: For corporate users or partnerships, details of authorised signatories, GST registration, business credentials, and related records.
  • Other Sensitive Information: Any other data classified as sensitive personal data under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By registering on or using the Platform, you voluntarily consent to the collection and processing of your personal data for the purposes described in this Privacy Policy and our Terms of Use.

Where additional permissions are required—such as access to your device’s location—your explicit consent at the time of enabling such features shall constitute valid consent under applicable law.

b. Information Collected Automatically

When you access the Platform or use our services, certain technical and behavioural information may be collected automatically. Where such information can reasonably be linked to your identity (for example, through login credentials, device identifiers, or IP address), it is treated as personal data. This may include:

  • Device and Application Data: Device type, operating system, IP address, browser details, language settings, unique device identifiers (IMEI, MAC address, etc.), crash logs, and in-app activity associated with your account.
  • Cookies and Tracking Technologies: Session cookies, analytics tools, and similar technologies used for session management, analytics, fraud detection, and personalised content delivery. Cookie preferences can be managed through your browser settings.
  • Platform Usage Patterns: Session duration, pages visited, search activity, clicks, referral URLs, and exit behaviour to enhance usability and performance.
  • Location Information: Subject to your consent, GPS-based real-time or one-time location data linked to an active booking.

Some of this data may be collected in anonymised or aggregated form and is addressed separately under Section 3 (Non-Personal Information).

c. Location Data and Trip Monitoring

With your explicit consent, YoursCarr may collect location data during active trips to ensure safety, accountability, and service reliability. Location tracking may occur through:

User Device-Based Tracking

Depending on the permissions you grant:

  • One-time access: Captures pickup and drop-off coordinates only.
  • Continuous access: Enables real-time tracking throughout the trip to support route monitoring, delay alerts, and safety events. Tracking begins at trip start and ends automatically upon trip completion.

You may revoke location permissions at any time via your device settings, though doing so may limit certain services.

Vehicle-Installed GPS Devices (Host Opt-In)

Where a vehicle is fitted with a GPS or telematics device installed with Host consent, vehicle-based location data may also be collected during the booking period. Such devices may capture:

  • Live location and route history
  • Vehicle diagnostics and ignition status
  • Driving behaviour indicators
  • Tamper alerts and remote immobilisation capabilities (where supported)

These devices are active only during an ongoing booking and do not track users outside the trip window.

Location data is used to:

  • Enhance safety and enforce geofencing
  • Detect delays or route deviations
  • Support emergency response or recovery
  • Verify trip timelines and prevent misuse

Location records are generally retained for up to six (6) months post-trip to address disputes, insurance matters, or legal requests, after which they are deleted unless retention is required by law.

d. Data Obtained from Third-Party Sources

Where permitted by law and necessary for verification, compliance, or fraud prevention, we may obtain or supplement your data from third-party sources, including:

  • Government and regulatory databases (VAHAN, RTO, GSTN, UIDAI, subject to consent)
  • Public law-enforcement or legal records
  • Public business listings and professional profiles
  • Regulated KYC, insurance, and verification service providers

All such third parties are contractually required to safeguard your data and use it only for authorised purposes.

Purpose of Processing Personal Data

Your personal data is processed strictly for legitimate, lawful, and proportionate purposes, including:

  • User registration and account management
  • Booking facilitation and service fulfilment
  • Identity verification and KYC
  • Payment processing, refunds, and invoicing
  • Customer communication and support
  • Safety, trip monitoring, and dispute resolution
  • Marketing, analytics, and platform optimisation
  • Fraud detection and risk management
  • Legal, regulatory, and contractual compliance

You may opt out of marketing communications at any time through app settings or written request.

Collection and Use of Non-Personal Information

We may collect aggregated, anonymised, or de-identified data for analytics, research, performance improvement, and advertising optimisation. Such information does not directly identify individuals unless linked with personal data.

Sharing of Personal Data

Your personal data may be shared only where necessary and with appropriate safeguards, including with:

  • Service providers and vendors
  • Hosts and Guests (to facilitate bookings and handovers)
  • Law-enforcement or regulatory authorities
  • Affiliates or group entities
  • Third parties with your explicit consent
  • Parties involved in mergers, acquisitions, or business transfers

YoursCarr does not sell personal data.

Security Measures

We employ reasonable administrative, technical, and physical safeguards, including encryption, access controls, audits, and secure infrastructure, to protect your data. While we take extensive precautions, you remain responsible for maintaining the confidentiality of your login credentials.

Data Retention

Personal data is retained only for as long as necessary to fulfil service, legal, and regulatory obligations. Retention periods vary by data type and purpose, after which data is securely deleted or anonymised unless required otherwise by law.

Your Rights

You have the right to:

  • Access your personal data
  • Request correction or updates
  • Withdraw consent
  • Request deletion
  • Nominate a representative
  • Manage communication preferences
  • File a grievance

Children’s Data

YoursCarr does not knowingly collect personal data from individuals under 18 years of age.

Miscellaneous

YoursCarr shall not be liable for delays or failures caused by force majeure events beyond reasonable control.

Updates to This Policy

This Privacy Policy may be updated periodically. Continued use of the Platform after such updates constitutes acceptance of the revised policy.

Grievance Officer

Name: Vivek Tiwari
Email: grievanceofficer@yourscarrr.com
Response Time: Within 7 business days